Sage Error Code e02

Sage error code e02 is a printer related issue that often occurs when the printer overheats or the paper is not inserted properly into the input tray. The paper feed rollers are therefore unable to remove the paper from the paper tray. Stay calm! You can learn more about Sage error code e02 in this blog post, along with its symptoms, simple troubleshooting techniques, and some important pointers for preventing future occurrences of the error code e02. Make sure, you read this post till the end.

What Do you Understand with Sage Error Code e02?

When you use a Canon printer with Sage software, you frequently run into printer problems. One of the reliable brands with a solid reputation for offering high-quality printing services is Canon. Sometimes when you want to print invoices, receipts, reports, etc., Sage error code e02 causes you problems. Your device won’t be harmed by this typical error.

Signs and Symptoms of Sage Error Code e02

It is crucial to be aware of the numerous warning indicators that manifest before to the Sage Error.

Look at the following:

  • The printer is not printing properly.
  • Fusion can also create a problem.
  • Ink leakage
  • The printer has overheated.

Important tips to consider:-

To prevent making this mistake again, keep in mind the following:-

  • Don’t turn on the printer when it’s not needed.
  • A lot of files being printed at once is not a good idea.
  • If you have a hunch that something is wrong with your printer, don’t push yourself to print.
  • Printing should be postponed until your printer has had time to cool down if the print feels warm to the touch.

Need Expert Help: Are you getting Sage Error Code e02 and don’t know how to solve it? In that case, you must get immediate help from our sage experts by dialing the Sage 50 Live Chat 24×7 Helpdesk helpline number at any time.

Step by Step Instructions to Troubleshoot the Sage Error Code e02

The steps listed below are basic and straightforward to carry out. They will certainly work with you to find a speedy solution to the error code e02.

Step 1: Disconnect the Network Connection

To fix this problem, your system has to be in a relaxed state. Simply disable the network connection to the printer.

Step 2: Check the Ink Cartridge

The ink within the printer is also impacted by overheating. Ink is also heat-sensitive, in case you didn’t know. Heat-induced severe compression causes ink to leak, leaving the ink cartridge empty. Decide whether to change the cartridge or thoroughly clean the printer if the ink is leaking by checking the Cartridge section.

Suggested Reading: Sage 50 Error Code 3

Step 3: Check the Tray

Make sure that there isn’t too much paper in the printer tray. In case your printer is overloaded, remove half of the sheets. Do not jam too many papers inside. Your device will be harmed by it.

Step 4: Remove the Cables

After shutting off the printer, unplug all of the cables from it, including any LAN wires that may be attached.

Step 5: Look for the Paper

Check the printer’s interior as well to see if any paper has become stuck there. Remove any paper or scraps you encounter with care. The delicate parts of the printer will be harmed if you attempt to pull the paper; it will only go halfway through. Therefore, you should carefully remove the paper or scarp.

Step 6: Restart the Printer

Suggested Reading: Sage 50 Printer Not Activated Error Code 30

It’s time to restart the printer at this point. Simply plug in the printer’s wire, connect the wires, and turn the printer on. After turning on, connect your printer to an adequate internet connection.


We hope this information helps you to understand how to fix the Sage Error Code e02. But sometimes you can face several issues while using or performing the steps. If you are not able to understand any point in this blog post or you are having some issues while performing the process then you can get our ProAdvisor from our Sage Customer 24×7 Helpdesk.

Frequently Asked Questions

Q. How Can I Make Sure the Right Printer Driver is Installed? 

Ans. You may check to see if the right printer driver is installed by following the steps below:-

  • From the Start menu, select the Windows Start >>> Settings >>> Printers
  • Select Properties from the context menu of the printer you want to check the drivers for
  • Go to the Advanced tab and inspect the printer driver in the Driver box
  • Make sure the driver is set up for PCL 5e
  • At last, click the “Ok” button to leave.

Q. What More Steps Would you Take to Fix the Sage Error Code e02?

Ans. If the aforementioned procedures don’t successfully fix the problem code e02, you can attempt the following troubleshooting:

  • If you attempt to access a saved print file and the message appears, create the file again
  • Make sure the printer’s appropriate tray contains the check stock
  • When loaded in the manual tray, the checks might not print correctly
  • Check that the network printer is fully operational and reachable via the network connection by using the PING command
  • The Crystal Report margins can be accessed by selecting the Page Setup button in the Print Preview’s upper left corner.

Q. What are the Typical Methods for Fixing Printing Problems in Sage Software?

Ans. To solve the typical printing issues in Sage, use the following troubleshooting steps:

  1. Check your margin settings
  2. Check the printer spooling configuration
  3. Look over the printer driver
  4. Change the General key’s name.
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