Payroll Not Working in QuickBooks

Payroll Can’t Work Due to QuickBooks Service Server Error

There are instances when you come across on-screen errors like “Connection Error” or “Payroll service error” or even “QuickBooks Desktop has encountered a problem while sending usage data”. It is frustrating to see these errors on screen when you are trying to process payroll data or make direct deposit paychecks.

In this article, let us try to understand what to do when QuickBooks is giving your trouble.

Why Payroll Suddenly Stopped Working QuickBooks

Main Causes for these Errors

  • Security certificate is invalid.
  • Option of multi-user mode is used to send the paychecks.
  • Network has timed out failing QuickBooks Desktop reaching the server.
  • Internet connection issues.
  • Personal firewall settings and internet security.
  • Date and time in your system is incorrect.

As a business owner, it’s important that you fix the error at the earliest to ensure that your employees are not affected and that they get their payments on time. Below, we have mentioned troubleshooting steps to fix the errors. Our ReConcileBooks on QuickBooks Chat ,professionals is always ready to answer if you have any other questions.

Get Fix Nothing Happen When Click “Pay Employees”, EPay & Other Option QuickBooks Payroll

In case you are on network

Step 1

  • Open a new Internet Explorer window.
  • Tap “Tools”> “Internet options”
  • Select “General Tab”
  • Choose “Delete” from the Browsing History section
  • Tap“Delete”
  • Select “Temporary Internet files and website files”. (Do not select delete cookies)
  • Tap“Delete” and Click “ok”

Step 2

  • Open the command prompt and flush the DNS.
    • For Windows XP users: Select “Start”and then “Run”.
    • For Windows Vista or Windows 7 users: Select“Start”and then “All Programs”> Accessories > Run.
  • Enter CMD.
  • You will see an on-screen command prompt.
  • Type ipconfig /flushdns
  • Click Enter.

Step 3

Once the above mentioned steps are completed, try to send payroll and see if it works.

In case you are not on network

  • Restart your system.
  • Send payroll. If not successful, perform the below mentioned steps.
  • From the command prompt and flush the DNS.
    • For Windows XP users: Select “Start”> “Run”.
    • For Windows Vista or Windows 7 users: Select “Start”> “All Programs”> “Accessories”> “Run”.
  • Enter CMD.
  • On-screen Command Prompt will appear.
  • Type ipconfig /flushdns
  • Select Enter.

Now try to send payroll. If not successful, follow the below mentioned steps.

  • Open Internet Explorer.
  • Select“Tools”and then“Internet Options”.
  • Select the “General tab”.
  • Select “Delete”from the “Browsing History”
  • Tab“Delete”.
  • Ensure to verify that the Temporary Internet files and website files are selected. (It’s not necessary to delete Cookies.)
  • Select“Delete”.
  • Select“OK”.
  • From the command prompt, flush the DNS.
    • For Windows XP users: Select“Start”>“Run”.
    • For Windows Vista or Windows 7 users: Select“Start”>“All Programs”>”Accessories”and “Run”
  • Enter CMD.
  • An On-screen command Prompt will appear.
  • Type ipconfig /flushdns
  • Tab“Enter”.

Try to send payroll and if you are still unsuccessful, you will need to perform some more steps. Please follow the below mentioned steps.

  • Open a new window on Internet Explorer.
  • Select “Tools”and then “Internet Options”.
  • Select the Advanced tab.
  • Go to the section labelled“Security”.
  • Uncheck:
    • Publishers revocation
    • Server certificate revocation
  • Select“OK”.
  • Restart your system.

Now send payroll data. It should work.

Help For Troubleshooting QuickBooks Payroll Not Work Problem

We have our round the clock ReConcileBooks QuickBooks Enterprise Support experts to resolve your issues. Feel free to call them on +1347-967-4079 to get an expert advice and resolve all your queries on the call.

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